Claims & Insurance

Cargo Loss / Damage

Efficient handling of claims

In the unfortunate event that your cargo should be damaged or lost while it is in the care of JE Shipping & Logistics pvt ltd, you may have a claim against Carrier as Multimodal Transport Operator. In order to do this to resolve any possible claim as accurately and as quickly as possible, Carriers need your assistance.

To register your claim, you need this document.

  • The Bill of Lading issued by Carrier: This is an important document as it is the written evidence of the contract between you and Carrier for the carriage of your cargo. The clauses of this contract are printed on the reverse side of your Bill of Lading. Please read the clauses carefully. 

The following “Claim procedure” explains the steps you need to take if you wish to file a claim against the Carrier. To ensure an efficient handling of your claim, we advise you to follow this procedure.

Claim Procedure

  • You need to report the loss of damage immediately upon taking delivery of your cargo. Whenever your shipment is insured, you should first contact your insurance company and report the loss or damage to them. Then notify the Carrier. 
  • Arrange for a survey of the damaged cargo (preferably while the cargo is still untouched). 
  • The extent and possible cause of the damage must be considered before submitting a fully-documented claim with your insurance company or the Carrier, if your cargo is not insured.  
  • A fully-documented claim should consist of the following documentation:
    1. Bill of Lading issued by the Carrier (proof of ownership)
    2. Survey report (with color photos)
    3. Cargo invoice (showing value of cargo)
    4. Statement of claim (claimed amount and cause of damage)
    5. Disposal/destruction certificate or proof of salvage value (most cargos have a salvage value)
  • When the Carrier receives the claim, they will acknowledge receipt and the claim will then be processed.
  • The Carrier will let you know our findings as soon as possible. The claim will be assessed according to its nature and the governing laws.

A well-documented claim will facilitate the handling process and speed up the outcome.

Survey Report

A survey should always be made when one of the following conditions arise:

  • Physical damage to the container – in which case, damage to the cargo is likely.
  • Damage to, or loss of cargo is anticipated or established.
  • When a seal is broken or tampered with.

A survey should contain the following information:

  • Date/place of survey
  • Date of delivery of cargo into the custody of the consignee (you).
  • Vessel’s name and voyage number.
  • Bill of Lading number.
  • Container numbers (s).
  • Cargo description.
  • Background for survey held.
  • Accurate description of the survey process (cargo condition, container (s), etc.).
  • Extent of damage.
  • Probable cause of damage.
  • Color photos.
  • Conclusion.

Whenever possible, you should invite Carrier office to participate in a joint survey. Thus, the conditions for the survey are the same for both surveyors, and disagreement cannot arise due to different survey conditions.